Quality refers not only to the prospects on your list, but also to the quality of each of the appointment coordinators or lead generation agents on the team. Many companies have neglected this key element of the equation. Never make the same mistake If you want to achieve your scheduling campaign goals, start enabling scheduling your appointments today and you will be amazed at the results.
With that said, read below to find out the three smart steps to training appointment planners and achieving sales goals.
- The need to belong
Raising wages and adding some benefits will always be welcomed with applause from your employees. But it may not be a practical and permanent solution. Do you still remember Maslow’s hierarchy of needs in your psychology class? At the third level, you have to belong.
Whether you have a schedule working in your office or associated with a scheduling outsourcing company, you need to make sure that your team feels fully integrated and engaged with your company. If you do this and do it well, you will have a great team that works at the highest level, and keeps you well informed about your customer base.
Giving them a sense of belonging works very well on an emotional level appointment setters. With emotional investment comes a certain level of pride in the company they are associated with, and they will be charged with a strong motivational drive that translates into more appointments and sales.
- Enabling them to make decisions
Allow decision making within certain criteria. There will be many decisions to be made on Earth during the campaign. Let them practice their training, read the situation, and make their own decision.
Make it clear that you fully understand the ups and downs cycle in the industry, in which you will face many different objections, rejections, and challenges to reach the goal. Allow them to make certain decisions that are most appropriate and most convenient for them.
- Learn how to ask for feedback and give feedback
To ensure the success of your dating campaign, you need to make things work and work with your scheduler or lead generation agent as a team. Make it clear from the start that you are looking for their feedback and will listen carefully. If the comments are correct, it will be necessary to make some changes or modifications. This is to make sure everything will work according to plan. If something works well, give your opinion, just like that. Likewise, if some things aren’t working, you should tell them that too and why.