Striving to increase social and corporate responsibility, as well as strengthen the trust of customers and consumers, Max Express LLC introduces the “Customer Support Code of Ethics of Max Express LLC” on July 1, 2022.
According to the press service of the company, the Customer Support Code of Ethics will enhance the company’s role as a provider of high-quality financial services in relations with customers.
The Customer Support Code of Ethics establishes ethical and practical principles and norms of the company’s behavior in relation to customers and consumers during the provision of services. The document will be published on the official website of the company.
According to the Head of Max Express LLC, Meri Dzhangveladze, “The company always strives to improve the level of services. The Customer Support Code of Ethics has been developed in accordance with the requirements of the National Bank of Georgia. On one hand, it will increase the responsibility of the company’s employees in relations with customers. On the other hand, the Customer Support Code of Ethics will allow customers to experience an increased quality of service.”
It is worth noting that Max Express LLC is a non-banking financial institution from Georgia licensed by the National Bank of Georgia as a payment service provider under no. 0078-2904 of August 3, 2018. The company provides money transfer services for foreign and local customers.
In addition, Max Express LLC was licensed by the National Bank of Georgia as a payment service provider. Starting from that moment, the company has started to operate and offer services in accordance with the current legislation in Georgia.
We would like to remind the audience that in order to increase the level of protection of funds, Max Express LLC introduced the TransGuard identification system in early 2020. The mentioned system is based on the BLS (Black List Screening) standard.