IT Outsourcing Trends 2024: What We Expect


IT outsourcing software development is becoming more popular among companies of all sizes since it provides multiple advantages, such as cost savings, access to specialized skills, and better productivity. Current research has shown that a significant majority of organizations, particularly 70%, see the practice of outsourcing software development as a financially advantageous strategy. This perception is mostly attributed to the reduction in the need to recruit and provide training to internal personnel. The market for IT outsourcing is anticipated to reach $1.3 trillion by the end of 2023 as an increasing number of businesses respond to digital transformation. 

In this article, we’ll explore the top 5 trends that are essential for the development of software outsourcing. Also, we consider certain factors that will still be influencing the IT outsourcing market in 2024. 

1. Increased Demand for Cloud-Based Outsourcing 

Industry analysts anticipate that cloud-based outsourcing will grow in popularity over the next few years due to factors such as increased business agility, decreased up-front costs, and the expansion of SaaS companies. The cloud, for instance, can enable businesses to rapidly deploy new applications and services without incurring capital expenditures or making upfront commitments. In addition, SaaS businesses are creating cloud-based applications that can assist businesses in enhancing their operations and gaining a competitive edge. 

In 2024, we expect to see more and more businesses outsource their IT infrastructure, applications, and other services to cloud-based providers. 

2. Growing Focus on Security and Compliance 

Security and compliance are top priorities for businesses in IT outsourcing because when an organization outsources IT services to a third-party provider, it gives them access to its sensitive data and systems. Cyberattacks may have detrimental effects on one’s reputation, finances, and even physical health. Therefore, an organization needs to choose a provider that has a good reputation for security and compliance.  

In 2024, we expect to see a growing focus on security and compliance in the IT outsourcing market. Businesses will be looking for outsourcing providers that have a strong track record of security and compliance. 

3. Expansion of Artificial Intelligence and Machine Learning 

AI and ML are utilized in every industry, and outsourcing software development is no exception. Nowadays, organizations will increasingly prefer to cooperate with a provider that already has experience with AI and ML in developing custom software solutions. Moreover, these vendors can develop customized AI solutions tailored to an organization’s specific needs, whether for chatbots, predictive analytics, image recognition, or other AI-driven applications. 

In 2024, we expect to see more and more outsourcing providers use AI and ML to improve their services. For example, AI and ML can be used to automate tasks, improve efficiency, and make better predictions. 

4. Growing Demand for Specialized Expertise and Hybrid Model Work 

Businesses are increasingly seeking outsourcers of software development with skills and knowledge in areas such as cloud computing, data security, and artificial intelligence. This is due to the fact that companies must be able to swiftly adapt to new technology and market situations, and outsourcing providers may offer them the knowledge they want without requiring them to spend money on establishing their own internal teams. 

Hybrid work arrangements, which blend remote and in-person labor, are also gaining traction. Software development outsourcing companies may help enable these models by providing the technological infrastructure and support that remote workers need. For example, secure access to business systems, video conferencing tools, and collaboration platforms. Furthermore, IT outsourcing teams may coordinate their schedules with the adaptability of hybrid work models, allowing them to operate across time zones or suit client-specific work hours. 

We anticipate increased demand for specialist IT outsourcing services in 2024 as firms seek methods to enhance their agility and efficiency. 

5. Emergence of New Outsourcing Destinations 

Traditionally, businesses have outsourced their software development work to countries such as India and China. However, in recent years, new outsourcing destinations have emerged, such as Eastern Europe and Latin America. Ukraine has quickly become a significant IT outsourcing location in Central and Eastern Europe during the last five years. Despite the full-scale invasion of russia, Ukraine’s IT economy has shown its ability to be resilient, continuing to provide services to nations across the world. Other new outsourcing locations that are growing, in addition to Ukraine, include: 

  • Eastern Europe: Poland, Romania, and Bulgaria are also attractive outsourcing locations in the region. These nations have a huge pool of qualified workers, competitive labor prices, and a good business climate. 
  • Latin America: Popular outsourcing locations in Latin America include Mexico, Colombia, and Argentina. These nations also have a huge pool of skilled individuals, competitive labor prices, and an advantageous business climate. 

In 2024, we expect to see more businesses outsource their IT work to these new destinations. 

The IT outsourcing landscape is constantly evolving. In 2024, we expect to see a number of trends continue to shape the market, such as the increased demand for cloud-based outsourcing, the growing focus on security and compliance, the rise of AI and ML, the growing demand for specialized skills and expertise, and the emergence of new outsourcing destinations. 

In addition to the trends listed above we are likely to see a continued shift towards more strategic outsourcing partnerships. Businesses are increasingly looking for outsourcing partners that can help them achieve their long-term business goals and focus on innovation in the IT outsourcing market. Outsourcing providers are constantly looking for new ways to improve their services and meet the needs of their clients. 

Overall, the IT outsourcing market is expected to continue to grow in 2024 and beyond. Businesses of all sizes are looking for ways to reduce costs, improve efficiency, and gain access to specialized skills and expertise. IT outsourcing can help businesses to achieve all of these goals.