Believe us or not but the vast majority of your organization’s inbound mail is transactional. Sub-sorting and re-sending papers and documents to the right departments may require significant resources and the above-mentioned are only two notorious physical mail challenges. Are you wondering how digital mail solution can help you deal with inefficiencies? Keep reading to learn more!
Physical mail challenges faced by companies
Physical mail is challenging for a number of reasons. The most popular problems concern the fact that:
- most inbound physical mail is addressed to a workgroup, not to individuals. Such documents usually require further action performed with the use of an existing digital workflow, which leads to inefficiencies.
- physical mail is expensive. Re-sorting and re-sending mail to the right addressees within the company requires both time and money.
- physical mail translates into longer response time. We live in the times when positive customer experience is of utmost priority. Therefore, taking a long time to reply to letters or mail, and resolving problems may mean that you’ll be left behind your market rivals.
- distribution of physical mail across different departments isn’t secure. It’s dangerous to send important information in group emails, moreover, such a management method is a real nightmare for big corporations that handle thousands of emails every day. In this case, managed queues, automated audit trails, and compliance monitoring are must-haves.
Digital mail solution – what is it and how can it solve the problems?
A quality digital mail solution is a solution to the above-mentioned challenges faced by both big and medium-sized companies. This advanced and intuitive software automates inbound mail and makes it possible to analyze, digitize, and automatically distribute documents among the right recipients.
Software like the Eco-Mail’s digital mail solution doesn’t require high-end computer literacy. Thanks to it, the company’s employees and managers can check important mail regardless of their location. Digital mail solution is a standard in the post-pandemic era, where remote working prevails.
An intuitive digital mail solution means reduced operational costs resulting from mail management, efficient response and better customer service, security of confidential information, sustainable development possible thanks to decreased usage of paper, and shorter inbound mail delivery process.
The takeaway
A digital mail solution is an effective, and intuitive tool for refining intercompany communication and its management. With this solution, you’ll easily drive efficiency and spur growth of your organization.