The supply chain industry is experiencing increasing demand. As such, technology is increasingly used by the transportation also logistics industries to reduce shipping delays.
This is more than just sending a delivery truck to pick-up the package they wish to deliver. There are many things you need to know, including the delivery schedule, driver/vehicle assignments and availability, routes considering traffic, as well as package tracking.
These are the problems of dispatch management and effective management software addresses these issues.
What is Dispatch Management Software and how does it work?
Dispatch Management Software organizes, assigns, and optimizes delivery routes and schedules for businesses in the delivery, maintenance and service industries. Management Software maximizes efficiency and minimizes costs by optimizing your routes also schedules.
How dispatch management software works?
You can use mobile apps and GPS tracking to monitor the location of your vehicles and traffic conditions. This, in conjunction with advanced routing algorithms, allows automated assignments for pickups/drop-offs service calls, deliveries, and other tasks. These applications can provide Proofs of Delivery or Service Completion with photos, signatures, driver notes, and driver notes.
Tracking the status and location of drivers can help you improve your dispatching. Moreover, it connects dispatchers with drivers to facilitate faster, more efficient communication.
The software allows you to plan and optimize routes, provide real-time route monitoring. Furthermore, alert notifications and calculate total route expenses. This will help your company reduce turnaround time and cost.
How does Dispatch Management Software improve your business’ efficiency and performance?
By automating every step, dispatch app offers huge benefits.
Without a dispatch system, your company will spend too much time tracking vehicles, planning routes and managing driver schedules. With management software, all of these tasks are automated and made simple.
Dispatching management software: Key features
Better delivery routes
Dispatching management allows you to plan routes efficiently and instead of doing it manually.
Based on vehicle availability, service commitments and route preferences, as well as vehicle type and capacity, traffic and other factors, the application will provide planned routes along with information on the expected arrival time and distance for each stop. The best routes will lead to quicker delivery & service times and customer and driver satisfaction.
Lower service costs
Effective management is not only time-saving by optimizing routes, but it also saves you money. Drivers spend less time driving, thanks to optimized routes that are more efficient. This results in lower fuel consumption, and shorter operating times.
ABI Research claims that dispatch management systems can reduce costs by up to 13% in profitability and vehicle utilization while reducing travel time by 15%
You can also use dispatch management software to provide you with powerful reporting to help you see which areas are in need of improvement to decrease costs and increase profits.
Increase customer and driver satisfaction
Customers are always curious about where their packages are located and when they can expect to receive them.
Dispatch management software allows you to provide real-time updates to your customers about driver whereabouts, estimated delivery times, and estimated delivery dates. Some applications allow drivers to be contacted directly by clients.
These tools can increase driver satisfaction as they don’t need to worry about delays caused by unexpected traffic conditions. This reduces driver stress levels. You can also optimize routes, assigning drivers and vehicles to avoid any irregularities.
Enhance driver behavior and safety
The dispatcher can measure driver safety and behavior with real-time data and monitoring. A dispatcher can track and respond to new issues by using management software. When unexpected problems occur, dispatch management software will notify the driver and dispatcher via notifications.
Ending
Most dispatch management software comes with an integrated module that allows you to manage pickups, drop-offs, Pudo destinations, and other business needs.