7 Things to Consider When Choosing a Managed Service Provider


It is now easier to manage and optimize technology infrastructure. However, organizations find it more difficult to maintain the resources necessary to optimize and monitor their ICT infrastructures. As a result, many companies turn to Managed Service Providers to maximize their technology investments and better use their internal resources.

There are some important things that every business must consider before partnering with an MSP. These points will help ensure your business gets the most out of its relationship with its managed services partner.

Below are seven things to consider when choosing a Managed Service Provider

Refer to customer references

Before you agree to work with an MSP, it is important to evaluate their reputation. Referring to customers is the best way to get a real-world assessment of an MSP’s performance. Ask the MSP to give you a list of customer references to evaluate their service provider better.

Industry Experience

While IT professionals are excited to take on a new challenge every day, it is better for your business if your managed services provider has experience in your industry. For example, an IT specialist with experience in the foodservice industry will better help you than someone who has worked with accountants. In addition, your managed service provider will have industry experience, which means they can anticipate potential problems and help you plan for them.


You and your IT provider don’t have to be available 24 hours a day. You must ensure that your provider is available 24 hours a day, seven days a semaine, and 365 days a calendar when you choose managed services. It is vital for your business.

Your provider must be available at all times and respond promptly to your problems and needs. Your IT provider should not forward your calls to a call center but respond promptly. You should expect a guaranteed response time.

Billing Structure

A provider’s billing practices will impact more than your accounts payable. They can also reflect the company’s integrity. For example, instead of paying hourly rates, look for providers that charge flat fees for certain services. These managed service providers believe that doing the job correctly the first time is mutually advantageous.

Plan your IT budget annually

Good managed services providers will meet with you to help you plan for the future of technology. You can count on their expertise and advice to help you plan for the year and find ways to reduce costs and increase efficiency that will allow your company to grow. Your managed services provider should be forward-thinking and look out for your best interests.

Business values

It is important to find a provider that shares your values when you are looking for a provider. Ask potential partners about their core values, CSR initiatives, and achievements in the environment. Cultural compatibility is key to sustaining a mutually beneficial relationship over the long term.

It is an important decision for any business. However, before making any final decisions, it is essential to do your research. These seven steps will help you establish a lasting partnership that adds value and stability to your business.


Although you don’t want your company to be the one to discover all the bugs in the latest technology, you do not want it to fall behind. Your business will be able to offer the most current services and adopt new technology as soon as possible. Your company will remain relevant and functional if you have a managed service provider up-to-date on the latest IT innovations.